Return & Refund
We have a 2 weeks return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your order had a problem,contact us by email: contact@mapleseeker.com.Do not ship back products without authorization through the return process.We can resolve all issues with you quickly and with personal attention.
- Received defective product?
- Received the wrong product?
- Received a product not as described?
Solution: We replace it!
If you receive your product from us with above issues,please hold the product and all packaging. With your cooperation and photo of your package and item(s) we will investigate,offer a solution and ship out any replacements needed.
Attention:Customer is responsible for associated shipping costs unless products are defective,wrong.
You can always contact us for any return question at contact@mapleseeker.com.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.